EMINENCE SALON
Ground Floor, Omaxe India Trade Center, Shop No. C17, Alpha-II Commercial Belt, Block I, Sector Alpha II, Greater Noida, Brahmpur Rajraula Urf Nawada, Uttar Pradesh 201308, India
The reviews for the salon highlight a significant dissatisfaction among customers regarding service quality and management. While some reviewers note that certain staff members, like Shehzad, are skilled in their work, many express frustration with the overall experience.
Customers appreciate the staff’s behavior but criticize the salon for being overly money-oriented, often prioritizing profits over quality service. Several reviews mention a lack of hygiene, citing unclean tools and hair accumulation in work areas, which detracts from the service experience.
A recurring theme is ineffective appointment management, with customers experiencing long waits despite having confirmed bookings. For instance, one reviewer recounts a distressing encounter where, after a confirmed appointment, they faced significant delays without adequate communication from staff. This indicates a systemic issue in managing customer flow and expectations.
Additionally, the front desk’s lack of experienced personnel seems to exacerbate these problems, creating a perception of unprofessionalism. Overall, the reviews convey a blend of disappointment and frustration, suggesting that while there are competent stylists, the salon’s management needs improvement in areas such as customer service, hygiene practices, and appointment handling to retain loyal customers and enhance their reputation.
Rating: 3.9
Rated count: 169
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- Published: July 22, 2025
